![]() ![]() See here for an explanation of this usability **** hole. It's just like these companies have no clue. I mean why would anybody expect there is a completely different UI flow to activate a cloud licenses than is to activate other types of licenses? Or why would Cloud activation stuff be under "File" in ILM. Like many thing involving Avid or iLok this cloud licensing is not done well. Seems a perfectly reasonable conclusion to draw that you are dead in the water, and need a physical iLok, but I'm pretty sure that's not the case. Yes you can't click "activate" because you don't have a physical iLok. Thank you so much for your help! I don't know what happened but I'm glad I can log on to PTF now haha. I unfortunately lost all of my projects again this time, so I'm a little bit exhausted. I had so many sign in issues earlier this week that I'm probably unfortunately going to start learning a different software. I uninstalled and deleted everything associated with PTU because, at this point, I just wanted to jump ship and go back to PTF. I presumed that after I activated it, I could click "deactivate". It's unlickable, and so is anything in the dialogue box. On iLok License Manager program, I can't click the "activate" option. PTF wouldn't let me sign on right after I downloaded the trial, so I figured it couldn't validate my iLok license for PTF (I was having sign-in issues earlier this week like other people were on reddit). (Allowed it through firewall, set to run as Admin, set Avid as a trusted site, etc) I tried uninstalling/reinstalling/rebooting, etc a few times. Out of maybe 20 attempts, it gave me this error twice. I don't have a physical iLok-only the program iLok License Manger. The popup dialogue was always blank and wouldn't allow me to type in a logon. (If some gracious mystery helper from avid helped me, tysm.) I attached screenshots of what it was like when I couldn't log on all morning though. As I was checking your link, for some mysterious reason, it allowed me to log back on again. But maybe Jeffro or others from Avid may stumble upon this here. This is not a formal way to get Avid support, I'd hope your issues falls under licensing/registration and you can file a support request with Avid at no cost start here: Why can't activate cloud licensing with the Ultimate Trial? (Now once you are going to use that in production, I'd personally want to use a Physical iLok and not reply on cloud licensing/internet connectivity while using Pro Tools). ![]() And since Pro Tools First is such a mess why don't you get the Ultimate trial actually working now and deal with whatever is going on with First when support gets back to you. I've run that Ultimate trial (licensed to a physical iLok in that case) with other Pro Tools and Pro Tools First licenses in my account with no problems. So you did buy a physical iLok? Or you just talking about your iLok account? What exactly are you trying to do and what exact errors do you get? So what *exactly* has happened? I can't see why you are locked out. I would be surprised if you cannot use iLok cloud licensing with the trial. Read the rules.You don't need a physical iLok to run the Pro Tools Ultimate trial AFAIK. ![]() Whether it is yours or theirs, there are no allowable exceptions or appealable circumstances. Going there in any way at all will result in an irrevocable ban. Piracy / Crack / Hack discussion is not allowed. Provide the version of Pro Tools, the operating system, the error number, hardware involved, and what you have tried. The post title should only be a very short / concise description of the problem. If you are given given an error number, add it to the front of the post titleĭo not make sensationalized post titles like stating you need help (all posters do and it is not truly informative), urgency (it's always urgent), all caps, or excessive punctuation. Everyone is welcome, from industry veterans to bedroom engineers.īe sure to check out our wiki pages for more information regarding Pro Tools links to shortcuts, FAQs, Guides and Tutorials, Plugins and more. Subreddit Info and Rules Pro Tools Shortcuts Production & Engineering Subreddits FAQ Guides and Tutorials PlugIns r/ProTools on Discord About r/ProTools ![]()
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